Terms of Service

Version 1.1.0
Effective Date: October 5, 2026
Last Updated: October 5, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Storefront Live, Inc. ("Storefront Live," "we," "us," or "our") governing your access to and use of the Storefront Live platform, including our mobile applications and website (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable guidelines and policies incorporated herein by reference.

If you do not agree to these Terms, do not access or use the Platform.

When you create an account, you will be asked to review and affirmatively accept these Terms.

Storefront Live operates a marketplace that facilitates transactions between Buyers and Sellers; it is not a party to the contract of sale between a Buyer and a Seller (see Section 5.2).

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER (SECTION 19) THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW SECTION 19 CAREFULLY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 19.3.

2. Definitions

• "User" means any individual who accesses or uses the Platform, including Buyers and Sellers.
• "Buyer" means a User who purchases products through the Platform.
• "Seller" means a User approved to sell products through the Platform, including Store owners and their authorized representatives.
• "Store" means a third-party seller's store on the Platform.
• "Content" means text, images, videos, livestreams, comments, messages, and any other materials posted on the Platform.
• "Listing" means a product offered for sale on the Platform.
• "Show" means a livestream selling event conducted on the Platform.
• "Show Notes" means the conditions and disclosures displayed before and during a Show.

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to use the Platform or to create or hold an account. When you apply for or create an account, you will be asked to confirm that you are at least 18 years old. By confirming, you represent and warrant that you are at least 18 and have the legal capacity to enter into these Terms; we record that confirmation with your account, together with its source, its time, and the version of these Terms you accept. Where available, Apple's Declared Age Range provides an age range you have declared through Apple; it is a self-declared signal, not independent verification of age.

Individuals under 18 may not use the Platform, including through an adult's account. The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Children under 13 may not appear as featured participants in a livestream, even with a parent or guardian present.

3.2 Misrepresentation and Minor Discovery

If we discover or have reason to believe that an account holder is under 18 years of age or has misrepresented their age:

• The account will be suspended;
• Any pending transactions may be canceled;
• Any funds held will be returned to the appropriate parties;
• The account may be terminated; and
• Personal data will be handled in accordance with our Privacy Policy.

Users who misrepresent their age may be permanently banned from the Platform.

3.3 Geographic Restriction

The Platform is available only to users located in the United States with valid U.S. shipping addresses. Sellers must be based in the United States.

3.4 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.5 Sanctions and Export Compliance

You represent and warrant that: (a) you are not located in a country or territory subject to a comprehensive U.S. Government embargo or designated by the U.S. Government as supporting terrorism; and (b) you are not named on any U.S. Government list of prohibited, sanctioned, or restricted parties, including the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) lists. You may not access or use the Platform in violation of any U.S. sanctions program or export-control law, and you may not use the Platform to sell or ship items in violation of such laws.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Platform, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Types

The Platform supports the following account types:

• Buyer Accounts: For users who purchase products
• Seller Accounts: For approved users who sell products through Stores

4.3 Seller Approval

Seller accounts require application and approval. Approval is subject to identity verification (see Section 6.5) and review of application materials. We reserve the right to approve or deny any seller application at our sole discretion.

4.4 Account Security

You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account where you have failed to safeguard your credentials.

4.5 Account Deletion

Buyers may request account deletion at any time through the app settings. Sellers may request account deletion by contacting us at reachout@storefrontlive.com. When you request deletion, you are signed out and access to your account ends. An open payment hold does not prevent a deletion request; deletion completes automatically once no payment hold remains open. Your account and associated personal data are then deleted, except for the information we retain for legal, tax, and dispute-resolution reasons as described in Section 7 of our Privacy Policy. Outstanding payment obligations and pending transaction responsibilities survive account deletion.

5. Platform Services

5.1 Marketplace Services

The Platform provides a marketplace where Sellers can offer products for sale to Buyers through:

• Livestream Shows with real-time purchasing
• Live bidding auctions during Shows
• Giveaways conducted during Shows (see Section 6.7)

5.2 Platform Role

Storefront Live is a marketplace and payment-facilitation platform that connects Buyers and Sellers. Sellers — not Storefront Live — are the sellers of record for items listed and sold on the Platform, and the contract of sale for any item is between the Buyer and the Seller. Storefront Live does not take title to items offered by Sellers. Where Storefront Live or an affiliated entity offers its own inventory for sale, it does so as a participating Seller subject to these Terms.

5.3 Seller Vetting

We apply seller screening and quality standards designed to maintain an elevated and trustworthy marketplace. Seller screening is not a guarantee of the authenticity, quality, legality, or safety of any item; Sellers remain solely responsible for the items they list and sell. Buyer remedies for items that are not as described, counterfeit, damaged, defective, expired, or incomplete are provided through our Buyer Protection Policy.

5.4 Bundling

The Platform offers bundling functionality that allows Buyers to combine purchases from a single Show to save on shipping costs. Bundling is available only for items purchased during the same Show.

5.5 Changes to the Platform

The Platform evolves over time. We may add, modify, or discontinue features, or any part of the Platform, at any time. Where a discontinued feature materially affects a pending transaction, we will take reasonable steps to complete, cancel, or unwind that transaction fairly (see Sections 7.6 and 10).

6. Seller Terms

6.1 Seller Obligations

As a Seller, you agree to:

• Comply with all applicable laws and regulations;
• Provide accurate product descriptions and images;
• Ship orders within 3 business days of purchase;
• Respond to Buyer order-related inquiries within 24 hours;
• Maintain a seller rating of 4.5 stars or above; and
• Follow all Platform guidelines and policies, including the Seller Terms in this Section 6 and the Community Guidelines.

6.2 Listing Requirements

All listings must include:

• At least one clear product photo;
• An accurate product description;
• A size chart (where applicable); and
• Accurate pricing and quantity.

6.3 Prohibited and Regulated Items

Prohibited Items. Sellers may not list or sell the following. This list is not exhaustive; we may remove any item we determine is inappropriate or unlawful.

Weapons and Dangerous Items

• Firearms, ammunition, and firearm parts
• Knives designed as weapons (switchblades, throwing knives)
• Explosives, fireworks, and incendiary devices
• Pepper spray, tasers, and self-defense weapons
• Brass knuckles, batons, and martial arts weapons

Drugs and Controlled Substances

• Illegal drugs and narcotics
• Prescription medications
• Drug paraphernalia (pipes, bongs, rolling papers)
• Substances marketed as "legal highs" or synthetic drugs

Counterfeit and Infringing Items

• Counterfeit products bearing unauthorized trademarks
• Replica designer goods (bags, watches, clothing)
• Bootleg media (DVDs, software, music)
• Items that infringe copyrights, patents, or trademarks

Unsafe, Recalled, and Hazardous Items

• Recalled products, or products subject to a government or manufacturer recall
• Flammable liquids and gases
• Toxic chemicals and poisons
• Radioactive materials

Adult and Explicit Content

• Pornographic materials
• Sex toys and adult novelties
• Explicit imagery or videos
• Items depicting nudity intended for sexual purposes

Tobacco and Alcohol

• Cigarettes, cigars, and loose tobacco
• Vaping devices and e-liquids
• Alcoholic beverages
• Items promoting underage tobacco or alcohol use

Gambling

• Lottery tickets and scratch cards
• Casino chips (except as collectibles with no cash value)
• Gambling devices and equipment

Other Prohibited Items

• Stolen property
• Items promoting hate, violence, or discrimination
• Human remains or body parts
• Live animals
• Government-issued IDs and official documents
• Items that facilitate illegal activity

Regulated Categories. The listing, sale, and distribution of certain items are subject to federal, state, and local regulation. Sellers are solely responsible for complying with all applicable laws when listing items in regulated categories, including (without limitation) children's products, cosmetics and personal-care products, food and drug products, medical devices, and any item subject to a recall. We may require documentation of compliance and may remove any listing that does not meet applicable legal requirements.

Supported Categories. Storefront Live currently supports fashion, beauty, personal care, and jewelry. Available categories may change over time.

6.4 Show Notes

Sellers may use Show Notes to communicate show-specific information to Buyers, such as item conditions, final-sale designations, and other disclosures about the Show. Show Notes are informational; they do not change a Buyer's return rights or other terms set by these Terms, and may not contradict these Terms or applicable law.

6.5 Identity and Tax Verification

Before approval to sell and before receiving any payout, Sellers must complete onboarding and identity verification through our payment provider, Stripe, including the collection and verification of identity, tax, and bank-account information. Tax information is collected through Stripe's onboarding process, and tax forms (such as IRS Form 1099-K) are issued where required by law. Sellers who do not complete or maintain verification may be suspended and will not receive payouts.

6.6 Seller Performance

Seller performance is monitored based on shipping times, customer ratings, response times, and compliance with Platform policies. Sellers with ratings below 4.5 stars are subject to review. Violations and poor performance may result in enforcement actions up to and including warnings, restrictions, suspension, or termination, as further described in this Section 6 and the Community Guidelines.

6.7 Promotions and Giveaways

Participating Sellers may offer giveaways during Shows using Platform giveaway functionality, subject to the following:

• No purchase or payment necessary. Entry into any giveaway is free and open to all eligible viewers of the Show. Giveaways may not require a purchase, bid, payment, paid membership, or other consideration as a condition of entry, and entry may not be limited to viewers who have purchased. A payment method and a shipping address must be on file to enter, but you are never charged for a prize or its shipping.
• Sponsorship and responsibility. The Storefront Live giveaway program — the giveaway functionality, the random selection of winners, and the Official Giveaway Rules — is provided and sponsored by Storefront Live, Inc. Each individual giveaway is offered and sponsored by the Seller who conducts it; that Seller provides, awards, and ships the prize, is responsible for the legality of the prize under Section 6.3, and is responsible for compliance with all applicable sweepstakes and promotions laws for that giveaway.
• Official Giveaway Rules. All giveaways are governed by the Official Giveaway Rules presented in the app and on our website, which form part of these Terms. Apple Inc. and Google LLC are not sponsors of, and are not involved in, any giveaway or promotion on the Platform.
• Eligibility. Giveaways are open to Buyers who are at least 18 years old, are located in the United States with a valid U.S. shipping address, and meet the eligibility requirements stated for the giveaway. Entries by the host, store staff, and moderators are void. Giveaways are void where prohibited.
• Winner selection. Winners are selected at random from eligible entrants using Platform functionality.
• Compliance. The Seller sponsoring a giveaway must satisfy any disclosure and state registration or bonding requirements that apply to higher-value prizes. Storefront Live may limit the value of prizes.

Storefront Live may suspend or remove any giveaway that does not comply with these Terms, the Official Giveaway Rules, or applicable law.

6.8 Marketplace Information Requirements

Federal law (the INFORM Consumers Act) requires online marketplaces to collect, verify, and periodically re-certify identity, tax, bank-account, and contact information from high-volume third-party sellers, and to disclose certain seller identity information to Buyers for sellers meeting statutory revenue thresholds. As a Seller, you agree to provide and keep current the information we request for these purposes and to certify it upon our request. If you do not provide or certify required information within 10 days of our notice, federal law requires us to suspend your selling privileges until you comply. Where disclosure thresholds are met, your name, physical address, and contact information will be disclosed to Buyers as required by law; if you certify that you have only a residential address, we will disclose only your state and country as the law permits.

7. Buyer Terms

7.1 Buyer Obligations

As a Buyer, you agree to:

• Provide accurate shipping and payment information;
• Complete payment for all purchases;
• Communicate respectfully with Sellers and other users; and
• Comply with all Platform guidelines and policies.

7.2 Purchasing

When you make a purchase, you are entering into a transaction with the Seller. You agree to pay the listed price plus applicable taxes and shipping costs.

7.3 Auctions

7.3.1 Binding Bids

Placing a bid on an auction item constitutes a binding and irrevocable offer to purchase at the bid amount. Do not bid unless you intend to complete the purchase. Bids cannot be retracted or canceled once placed.

7.3.2 Winning Bidder Obligation

The highest bidder at the close of the auction is obligated to complete the purchase. Failure to pay for a won auction item constitutes a breach of these Terms.

7.3.3 Auction Close

Auctions close at the time determined by Platform functionality and the Seller during the Show. Once an auction is closed, no additional bids are accepted.

7.3.4 Auction Outcomes and Disputes

Auctions are conducted by Sellers using Platform auction functionality. The outcome of an auction — the winning bid and the closing price — is determined by the Platform's auction system from the server-recorded bid order and auction clock, and the Platform's records of an auction are conclusive as to its outcome. If an issue arises with an auctioned item or Transaction, the Seller resolves it first using Platform tools (including refunds, cancellations, and returns), as described in Section 10 and the Buyer Protection Policy; unresolved issues may be escalated to Storefront Live. Storefront Live may cancel or correct an outcome affected by a technical error or fraud. Nothing in this Section limits any rights or remedies under Section 19.

7.3.5 Prohibited Auction Practices

The following practices are prohibited and may result in account suspension or termination:

• Shill bidding: Bidding on your own items or colluding to artificially inflate prices
• Troll bidding: Placing bids with no intention to pay
• Bid manipulation: Using multiple accounts to bid on the same item
• Auction interference: Disrupting auctions or discouraging legitimate bids

7.4 Show Terms

By entering a Show, you acknowledge the Show Notes displayed for that Show.

7.5 Issue Resolution and Contact Authorization

If you experience a problem with an order, you may report it through the app. By submitting an order issue, return request, or claim, you authorize Storefront Live and the relevant Seller to contact you — including by telephone, email, and in-app messaging — solely for the purpose of resolving the issue you submitted. This authorization is limited to the specific issue you raised and does not authorize marketing or promotional contact. You may withdraw this authorization at any time by any reasonable means, including by replying STOP to a text message or contacting reachout@storefrontlive.com.

7.6 Transaction Errors

We may cancel, reverse, or correct any order or transaction affected by a technical error, system malfunction, an obvious and material pricing error, or fraud. If an order is canceled under this Section, the Buyer receives a refund of all amounts paid for that order to the original payment method. For auctions, Section 7.3.4 also applies. Nothing in this Section limits any rights or remedies under Section 19.

8. Payments and Taxes

8.1 Payment Processing

All payments are processed through our third-party payment processor, Stripe. By making a purchase, you agree to Stripe's terms of service and privacy policy.

8.2 Payment Authorization

By saving a payment method, you authorize us to charge it for your purchases and won auctions, including applicable taxes and shipping costs, without further confirmation at the time of each charge. When you win an auction in a Show, we place a temporary authorization hold on your payment method for that item's price plus any added shipping and tax. If a hold expires or your order changes, we may place a new hold before releasing the prior one. We charge your payment method after the Show ends, in one or more charges not exceeding your order total. Giveaway prizes are never charged. Holds are released by your card issuer according to its own timelines.

8.3 Sales Tax

Storefront Live acts as a marketplace facilitator and, where required by law, calculates, collects, and remits applicable state and local sales tax on transactions made through the Platform. Sales tax is calculated and applied at the time of sale (via Stripe Tax) and shown on your receipt. Because Storefront Live collects and remits this tax as the marketplace facilitator, Sellers should not separately collect or remit sales tax on Platform transactions except as instructed.

8.4 Seller Payouts

Sellers receive payouts on a bi-weekly basis for orders that have been delivered at the time of payout. Payout terms:

• Minimum threshold: $1,000
• Method: ACH bank transfer only
• Requirements: Completed Stripe onboarding, including verified identity, tax, and bank-account information
• Deductions: Subject to applicable fees, penalties, refunds, and chargebacks

8.5 Platform Fees

Storefront Live charges platform fees (commissions) on sales. The applicable fees, rates, and partnership tier are set out in your Seller or partnership agreement and are made available to you through the Seller app. We may update applicable fees on reasonable advance notice.

8.6 Violation Fees

We may charge Sellers fees reflecting the administrative, investigation, and remediation costs of policy violations, as set out in the Seller Terms or as otherwise communicated to the Seller. Fees may be deducted from pending payouts or charged to your payment method on file, are in addition to any refunds, chargebacks, or other amounts owed, and may be waived or reduced at our discretion.

8.7 Non-Payment

Failure to pay for purchases (including won auctions) may result in:

• Account suspension or termination;
• Collection of amounts owed via your payment method on file;
• Negative impact on your account standing; and
• Restrictions on future purchasing.

9. Shipping and Delivery

9.1 Shipping Timeframes

Sellers must ship within 3 business days of purchase, except where a shorter timeframe is specified in the listing terms.

9.2 Shipping Labels

The Platform generates shipping labels for outbound orders. Sellers must use Platform-provided shipping labels. Returns are requested through "Report a problem" in the app or by emailing reachout@storefrontlive.com. If a return is approved, Storefront Live or the Seller provides the return shipping instructions, which may include a prepaid label.

9.3 Shipping Scope

Shipping is available only within the United States. International shipping is not available.

9.4 Delivery Issues

• Damaged in Transit: The Seller is responsible for items damaged in transit. Sellers should file claims with the shipping carrier as needed.
• Lost in Transit: Items lost in transit are handled on a case-by-case basis by Platform support.

10. Returns and Refunds

10.1 Return Policy

Returns are accepted only for items that are:

• Not as described;
• Damaged;
• Defective;
• Counterfeit;
• Expired (past a printed expiration or best-before date, or past a disclosed period-after-opening); or
• Incomplete (missing parts, components, or accessories that were included as sold).

Returns for buyer's remorse ("changed mind") are not accepted. This Section and our Buyer Protection Policy together describe Buyer return and refund rights; in the event of a conflict, the Buyer Protection Policy controls for protection claims.

10.2 Return Window

The return window is 14 days from delivery, applied platform-wide. For items not received, claims may be submitted within 30 days of purchase.

10.3 Return Condition

Items must be returned in original condition. Items that have been used, altered, or damaged by the Buyer may not be eligible for return or may receive a reduced refund.

10.4 Return Shipping

For returns due to Seller error (wrong item, damaged, not as described, expired, incomplete), the Seller is responsible for return shipping costs.

10.5 Refund Process

Refunds are processed after the returned item is received and inspected by the Seller. The Seller has 2 business days after receiving the return to inspect the item and, if applicable, dispute the return condition. If the Seller does not dispute within 2 business days, the return is accepted. Refunds are then processed within 5–10 business days to your original payment method. Your financial institution may require additional time to post the refund.

11. User Content

11.1 Content Ownership

You retain ownership of Content you post on the Platform. By posting Content, you grant Storefront Live a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, host, store, reproduce, modify, distribute, display, and create derivative works from your Content, in any media or format now known or later developed, in connection with the Platform and our business, including operating, providing, promoting, and improving the Platform. To the extent permitted by applicable law, you waive, and agree not to assert, any moral rights in your Content in connection with the uses licensed above.

11.2 Content Standards

All Content must comply with our Community Guidelines. Storefront Live has zero tolerance for objectionable content or abusive users. You are solely responsible for your Content and the consequences of posting it.

11.3 Content Moderation and Automated Systems

We reserve the right to review, moderate, and remove Content at our sole discretion. Chat messages and direct messages pass through an automated word filter when they are sent; Content is not reviewed by a person before it appears. You can report Content and block users; our team is notified of reports and acts on them. Hosts and Moderators can remove messages and ban users from a Show, and we may suspend accounts. Our use of automated systems and any automated processing of personal information is described in our Privacy Policy.

11.4 Reporting

You can report chat messages, users, Shows, store messages, or store conversations that you believe violate these Terms or our Community Guidelines through the in-app reporting tools, or report any content, listing, or user by contacting us at reachout@storefrontlive.com. You can also block users in chat and block store conversations. To report a problem with an order, select "Report a problem" on your order. Copyright complaints are handled under Section 13.2 and our Intellectual Property & DMCA Policy.

11.5 Livestream Content

Livestream content must comply with these Terms and our Community Guidelines. We may review available order, bid, chat, and report records for moderation and dispute resolution, as described in our Privacy Policy. Storefront Live may record Shows and retain the recordings.

11.6 Feedback

We welcome feedback, comments, and suggestions for improving the Platform ("Feedback"). Providing Feedback is voluntary. If you provide Feedback, you grant Storefront Live a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use and exploit the Feedback for any purpose, without restriction, attribution, or compensation. We are under no obligation to use any Feedback.

12. Prohibited Conduct

You agree not to:

• Violate any applicable law or regulation;
• Infringe on the intellectual property rights of others;
• Post false, misleading, or fraudulent content;
• Harass, abuse, or threaten other users;
• Attempt to circumvent Platform fees or conduct transactions outside the Platform;
• Use the Platform for any unauthorized commercial purpose;
• Interfere with or disrupt the Platform or its servers;
• Access the Platform, or collect or harvest data or Content from the Platform, using any robot, spider, scraper, or other automated means, except with our prior written permission;
• Use Content or data obtained from the Platform to develop, train, or improve any machine-learning or artificial-intelligence model, except with our prior written permission;
• Introduce viruses, malware, or any other code designed to disrupt, damage, or gain unauthorized access to the Platform;
• Create multiple accounts or use another user's account; or
• Engage in any conduct that violates our Community Guidelines.

We may investigate suspected violations of these Terms or applicable law and may take any enforcement action we consider appropriate, as described in these Terms and our policies. We may also cooperate with law-enforcement authorities and comply with subpoenas, court orders, and other legal process requesting or directing us to disclose information or take action.

13. Intellectual Property

13.1 Platform Intellectual Property

The Platform, including its design, features, and content (excluding user Content), is owned by Storefront Live, Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

13.2 DMCA Policy

We comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please submit a DMCA notice to our designated copyright agent at copyright@storefrontlive.com. Our DMCA notice-and-takedown procedures, counter-notification process, and repeat-infringer policy are described in our Intellectual Property & DMCA Policy.

13.3 Trademark

Storefront Live and our logos are trademarks of Storefront Live, Inc. You may not use our trademarks without prior written permission.

14. Third-Party Services

The Platform may integrate with or contain links to third-party services, including Stripe (payments and tax) and shipping carriers. We are not responsible for the content, policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

15. Mobile Application Terms

15.1 App Store Compliance

The Storefront app is available through the app stores on which we distribute it. Your use of the app is subject to the terms and conditions of the respective app store.

15.2 Apple App Store Terms

If you download the app from the Apple App Store, you acknowledge that:

• These Terms are between you and Storefront Live, Inc., not Apple;
• Your license to use the app is limited to a non-transferable license to use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions;
• Apple has no obligation to provide maintenance or support for the app;
• Apple is not responsible for any product warranties, whether express or implied. To the extent any warranty exists that cannot be disclaimed, Storefront Live is solely responsible for it; if the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the app, and Apple will have no other warranty obligation whatsoever;
• Apple is not responsible for addressing any claims by you or any third party relating to the app or your use of it, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer-protection claims;
• Storefront Live, not Apple, is responsible for the investigation, defense, settlement, and discharge of any claim that the app or your use of it infringes a third party's intellectual property rights;
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you; and
• Apple is not a sponsor of, and is not involved in any manner in, any giveaway, sweepstakes, or promotion available on or through the app.

15.3 App Updates

We may release updates to the mobile applications. Some updates may be required to continue using the Platform. You agree to install updates promptly. Failure to update may result in reduced functionality or inability to access certain features.

15.4 Device Requirements

The Platform requires compatible mobile devices and operating systems. You are responsible for ensuring your device meets the minimum requirements. We do not guarantee the app will function on all devices.

16. Disclaimers

16.1 Platform Provided "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16.2 No Guarantee

We do not guarantee that the Platform will be uninterrupted, secure, or error-free. We do not guarantee the accuracy, completeness, or usefulness of any content on the Platform.

16.3 Third-Party Transactions

We are not responsible for the quality, safety, legality, or authenticity of items sold by Sellers, or for Sellers' ability to complete transactions. Seller screening and quality standards are not a warranty or guarantee of any item. Buyer remedies are as provided in the Buyer Protection Policy.

16.4 Interactions Between Users

Your interactions and transactions with other users — including purchases, sales, and communications — are solely between you and the other user. Although we screen Sellers as described in Section 5.3, we do not conduct background checks on users and are not obligated to verify information users provide. Use caution and judgment in your interactions with other users.

16.5 Release

If you have a dispute with one or more other users, you release Storefront Live, Inc. and its officers, directors, employees, and agents from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with that dispute. This release does not limit the remedies available to you under the Buyer Protection Policy, and does not release Storefront Live from its own obligations under these Terms. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

17. Limitation of Liability

17.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOREFRONT LIVE, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• YOUR USE OR INABILITY TO USE THE PLATFORM;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; OR
• ANY TRANSACTIONS BETWEEN YOU AND OTHER USERS.

17.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

17.3 Exceptions

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

17.4 Time to Bring Claims

Except where prohibited by applicable law, any claim arising out of or relating to these Terms or the Platform must be commenced within one (1) year after the claim accrues; otherwise it is permanently barred.

18. Indemnification

You agree to indemnify, defend, and hold harmless Storefront Live, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your Content; (b) your breach of these Terms or any incorporated policy; (c) your violation of any law or of any rights of another party; or (d) your misuse of the Platform. This obligation does not apply to the extent a claim or loss is caused by our own negligence, willful misconduct, or violation of law.

19. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS AND AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS (SECTION 19.3).

19.1 Informal Resolution First

Before initiating arbitration or any other formal proceeding, you and Storefront Live agree to first try to resolve any dispute informally. The party raising the dispute must send the other an individualized written notice ("Dispute Notice") that includes: (a) the name and account email of the person raising the dispute; (b) a description of the dispute and the relevant order or activity; and (c) the specific resolution sought. Send Dispute Notices to reachout@storefrontlive.com or the notices address in Section 21.6; we will send Dispute Notices to the email associated with your account. If either party requests, the parties will confer in good faith by telephone or videoconference. If the dispute is not resolved within 30 days after the Dispute Notice is received, either party may proceed as set out below. Completing this process is a condition precedent to commencing arbitration or litigation, and a court may enjoin a proceeding commenced without completing it. All applicable limitations periods and filing deadlines are paused while this process is pending.

19.2 Binding Individual Arbitration

Except as provided in Section 19.5, any dispute, claim, or controversy arising from or relating to these Terms or the Platform shall be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules. The Federal Arbitration Act governs this Section 19. The arbitrator may award the same individual relief that a court could award to an individual, including statutory remedies, and must apply applicable law. YOU AND STOREFRONT LIVE, INC. EACH WAIVE THE RIGHT TO A TRIAL BY JURY. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND STOREFRONT LIVE, INC. EACH UNCONDITIONALLY WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19.3 Opt-Out

You may opt out of this arbitration agreement by emailing legal@storefrontlive.com within 30 days of creating your account. The notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms, and we will not penalize you for opting out.

19.4 Class Action Waiver

YOU AND STOREFRONT LIVE, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Except as provided in Section 19.9, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

19.5 Exceptions

This arbitration agreement does not require arbitration of: (a) individual claims within the jurisdiction of small claims court, which either party may bring in that court; (b) claims by either party seeking injunctive or other equitable relief in court for actual or threatened infringement or misuse of intellectual property; and (c) claims for public injunctive relief — relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the general public — to the extent applicable law does not permit such claims to be arbitrated or waived. Claims described in (c) must be litigated in a court of competent jurisdiction, and litigation of them will be stayed pending arbitration of all arbitrable individual claims.

19.6 Who Decides Arbitrability

The arbitrator — and not any court or agency — has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that a court has authority to decide (a) whether a party has complied with Section 19.1 and (b) whether a claim falls within Section 19.5(c), and any issue that the AAA's rules assign to a process arbitrator under the Mass Arbitration Supplementary Rules remains with that process arbitrator.

19.7 Fees and Costs

The AAA's rules and fee schedules govern the costs of arbitration between you and Storefront Live. Those rules limit your share of the costs to the consumer filing fee, and Storefront Live will be responsible for the remaining administrative and arbitrator fees as the rules require. You and Storefront Live will each be responsible for your own attorneys' fees, unless applicable law or the AAA rules provide otherwise.

19.8 Arbitration Procedure and Location

The arbitration will be conducted in English before a single arbitrator. Hearings will presumptively be held by video or telephone conference, or decided on the documents. If the arbitrator finds good cause for an in-person hearing, it will take place in the county of your primary residence (or the closest available AAA hearing location in your state), unless the parties agree otherwise.

19.9 Coordinated Filings

If 25 or more similar arbitration demands are filed against Storefront Live with coordinated or consistent representation, the AAA's Mass Arbitration Supplementary Rules apply. In addition, to promote efficient resolution, you and Storefront Live agree that: (a) such demands will be administered in batches of up to 100, with one batch filed, processed, and adjudicated at a time, and one arbitrator appointed per batch; (b) fees for a demand are due only when its batch is designated for filing; (c) after the first batch is fully adjudicated, the parties will participate in a global mediation of the remaining demands for up to 90 days, with the mediator selected under AAA procedures; and (d) if the remaining demands are not resolved in mediation, either you or Storefront Live may elect, by written notice within 60 days after the mediation period ends, to have your remaining demand proceed in a court of competent jurisdiction instead of arbitration. All applicable limitations periods are paused for any demand from the time it is submitted until it is adjudicated, resolved, withdrawn, or proceeds in court under this Section. This Section does not authorize class arbitration and does not apply to demands that are not part of a coordinated filing.

19.10 Severability and Survival

If any part of this Section 19 is found unenforceable or unlawful: (a) that part will be severed; (b) severance will not affect the parties' ability to compel arbitration of any remaining arbitrable claims on an individual basis; and (c) to the extent any claim must as a result proceed on a class, collective, or representative basis, that claim — and only that claim — must be litigated in a court of competent jurisdiction and will be stayed pending arbitration of all arbitrable individual claims. This Section 19 survives termination of your account or these Terms.

20. Termination

20.1 Termination by You

You may terminate your account at any time as described in Section 4.5.

20.2 Termination by Us

We may suspend or terminate your account at any time for violation of these Terms or applicable law. Account termination is effective immediately.

20.3 Effect of Termination

Upon termination:

• Your right to use the Platform ceases immediately;
• Outstanding payment obligations and pending transaction responsibilities survive termination; and
• Provisions that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

21. General Provisions

21.1 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

21.2 Entire Agreement

These Terms, together with the Privacy Policy and all incorporated guidelines and policies, constitute the entire agreement between you and Storefront Live, Inc. regarding the Platform.

21.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

21.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

21.5 Assignment

You may not assign or transfer these Terms or your rights hereunder. We may assign these Terms without restriction.

21.6 Notices

We may provide notices to you via the Platform, email, or other reasonable means. Notices to us must be sent to Storefront Live, Inc., Attn: Legal, 555 West 25th Street, Suite 2, New York, NY 10001.

21.7 Electronic Communications and Text Messages

By creating an account, you consent to receive communications from us electronically, including by email, in-app notification, and — where you provide a mobile number — text message (SMS) relating to your account, orders, and order issues. Message and data rates may apply. You may opt out of text messages at any time by following the instructions provided in the message or by contacting reachout@storefrontlive.com; opting out of service text messages will not affect other account communications. We do not send marketing text messages without your separate consent. Message frequency varies. Reply STOP to any text message to opt out, or HELP for help.

21.8 Mobile Carrier Authorization

You authorize your wireless carrier to use or disclose information about your account and your device, where available, to Storefront Live or its service providers solely to help verify your identity and prevent fraud for the duration of your business relationship with us.

21.9 Force Majeure

Storefront Live is not liable for any delay in or failure of performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, third-party service outages, or governmental actions.

21.10 Notice to California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Platform is provided by Storefront Live, Inc., 555 West 25th Street, Suite 2, New York, NY 10001, reachout@storefrontlive.com. If you have a complaint regarding the Platform, you may contact us at that address, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

22. Changes to Terms

We may modify these Terms at any time. The "Last Updated" date at the top of these Terms reflects the most recent version. We will post the updated version on this page with a new effective date, and may also notify you by email. Continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.

23. Contact Information

Storefront Live, Inc.
555 West 25th Street, Suite 2, New York, NY 10001

Support: reachout@storefrontlive.com
Legal: legal@storefrontlive.com
Copyright (DMCA) Agent: copyright@storefrontlive.com
Privacy Requests: privacy@storefrontlive.com